Refund returns

Are personalized Stanley items returnable?
Personalized Stanley items are generally not returnable unless they are defective or damaged upon arrival. Be sure to double-check the customization details before finalizing your order.

How do I start a return for a Stanley product?
To start a return, visit the “Returns” section on Stanley’s website and follow the provided instructions. You’ll need your order number and the reason for the return. Once processed, you’ll receive return shipping instructions.

How long does it take to process a refund for a Stanley product?
Refunds are typically processed within q0-14 business days after your returned item is received and inspected. You’ll receive a confirmation email once your refund has been issued, and it will be credited back to the original payment method.

What if my Stanley product is defective?
If your Stanley product is defective, contact customer service right away. Stanley’s limited lifetime warranty covers defects in materials or workmanship, and they will either replace or repair the product as needed.

Can I exchange my Stanley product for a different size or color?
Yes, Stanley allows exchanges as long as the product is in new and unused condition. Simply contact customer service, and they will assist you with the exchange process.